Getting started – Technical requirements

User instructions

Here you will find various instructions that may be needed to use the Program Portal and Region Uppsala’s systems.

• Cosmic does not support Swedish characters in the computer name (å, ä, ö). If this applies, change the computer name on the local device.

Instructions

More detailed instructions can be found here:

• Instructions for logging in to the Program Portal are available here: User instructions
• The list of approved peripheral equipment for the Program Portal is available here: Recommended equipment
• If you need to manually close the connection to the portal, follow these steps: Close connection / frozen app
• Installing Citrix for access to the Program Portal on iPad: iPad
• Description showing how to install and register a mobile app for secure login: Register token

Cosmic

Specific instructions for Cosmic users

• Black windows when switching between Cosmic and, for example, Edge: Cosmic
• Specific instructions for municipal users of the portal and Cosmic: Municipal users in the portal
• How to hold Pexip video meetings via the Program Portal using a non‑Region Uppsala client: Pexip
• In case of issues with Pexip healthcare meetings, you can download and run this registry fix: Registry fix – healthcare meetings

Tips and advice

If you are asked every time you start an app in the portal whether you want to start “Citrix Workspace Launcher” or “Citrix Receiver Launcher”, follow these steps to remove the prompt.

• Log in to the StoreFront website (https://portal.regionuppsala.se) and click Cancel when the “Open Citrix Workspace Launcher” dialog appears.
• Click the small arrow next to your name in the browser.
• Select Install Citrix Receiver and choose “Detect receiver”.
• Click Cancel again in the “Citrix Workspace Launcher” dialog, accept the license and choose “Already installed”.
• Go back to your apps and start one of them.
• This downloads the ICA file. Click the arrow/dots next to it and choose to always open files of this type.
• Then open the file or start the application again.